This Privacy Statement and Notice at Collection applies to CFS job applicants, former employees and B2B business users of the CFS website and any websites that link to this Privacy Statement.
This Canon Financial Services Privacy Statement only applies to personal information you have shared with Canon Financial Services. This CFS Privacy Statement does not apply to any information shared with other CUSA product groups.
Last updated: January 1, 2023
If you are a California resident, you have certain rights under the California Privacy Rights Act (“CPRA”). You can learn more about your rights below at the California Privacy Rights section of this Privacy Statement.
As a member of the Canon family of companies, Canon Financial Services, Inc. (“CFS,” “we,” “us” or “our”) respects your concerns about privacy and values its relationship with you. This CFS privacy statement (the “Privacy Statement”) is intended to inform you of the types of information we collect from you, either online through this website, mobile applications, or any of the products, services, solutions (including cloud services and solutions), software, websites, interactive features, forms, mobile and social media pages offered, and any other goods and services offered, owned, or operated by CFS or its affiliates, or your interaction with our employees, agents or contractors, or subsites in relation to financial services (collectively, the “Services”), whether accessed online via a computer, tablet, mobile device, or any other technology or device now known or hereafter developed (each a “Device”), or offline, and how that information will be used, as well as our practices regarding the collection, use, and disclosure of that information.
The Services are intended for business use by business users residing and locating in the United States.
Please read this Privacy Statement carefully, because by using the Services, you are acknowledging that you have read, understand and agree to the terms of this Privacy Statement, and consent to the manner in which we may collect, use and disclose the information described herein. In addition, by using the Services, you are acknowledging that you have read, understand and agree to the CFS Terms of Use, which govern your use of the Services, and any content you submit or purchases you make via the Services. This Privacy Statement is incorporated into, and is subject to, the CFS Terms of Use. While this Privacy Statement is intended to generally describe our privacy practices, our goal is to also provide more detailed information at times when it is most meaningful to you. Please look for these notices within our Services. If you do not agree to the terms of this Privacy Statement and the CFS Terms of Use, you are not permitted to access or use the Services.
We and our service providers may collect information when you provide information to us and when information is collected automatically from your interaction with the Services.
Personal Information. You may choose to give us personal information online to allow us to communicate with you or provide you with Services. Our online forms may ask for a small amount of relevant information, such as name, company name, email address, postal address, and telephone number.
The types of personal information CFS may collect from you may include:
Usage Information. In addition to the information you may voluntarily provide, CFS may collect information automatically when you access or use the Services or a website “powered by” another company on behalf of CFS through our use of data collection technologies, including web beacons, Cookies (as defined in the following paragraph), and embedded web links. These technologies collect certain traffic information that your browser sends to a website, such as your browser type and language, browser history, access times, and the address of the website from which you arrived. They may also collect information about your IP address, unique device identifier, geolocation information (with your express consent), clickstream behavior (e.g., the pages you view, the links you click, and other actions you take in connection with CFS websites or “powered by” websites) and product information. CFS may also use some of these technologies in connection with emails and communications sent from CFS and therefore may collect information using these tools when you open the email or click on a link contained in the email.
Below is some additional detail on how we use Cookies and other technologies:
Cookies. Cookies are data files placed on a device when you use it to visit any of the Services (“Cookies”). We may use Cookies: (i) to collect and store certain information about you, (ii) for security purposes, (iii) to store your preferences and settings, (iv) to provide personalized product suggestions, (v) to maintain and improve our website, (vi) to generate analytics regarding the performance of the Services, (vii) to facilitate site navigation, and (viii) to personalize your experience while using the Services. Cookies can remain in your computer for the duration of a browsing session or for a predetermined period of time. Cookies that remain in your computer for the duration of a browsing session are called “session” cookies. Cookies that remain in your computer for a predetermined period of time are called “persistent” cookies. We may use persistent cookies to show you recently-viewed products, provide you with product or service recommendations, or otherwise provide you with a customized experience.
If you would prefer not to accept Cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a Cookie, which lets you choose whether or not to accept it; (ii) disable existing Cookies; or (iii) set your browser to automatically reject any Cookies.
Please be aware that if you disable or reject Cookies, some features and services offered or present on the Services may be slower or may not work or display properly.
Other Technologies. We may use standard Internet technology, such as web beacons (also called clear GIFs or pixel tags) and other similar technologies, to track your use of our Services. We also may include web beacons in email messages, newsletters and advertisements to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Services we offer and measure the overall effectiveness of our online content and the products and services we offer through the Services.
Analytics Services. We use web analytics tools such as Google Analytics to assist us in understanding how people use the Services and related marketing and promotions. To manage your preferences with respect to Google Analytics click here. You can opt out of data collection or use by Google Analytics by clicking the following link: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).
Collection by Other Companies. We may allow other companies, including our authorized service providers to use tracking technologies, such as Cookies and web beacons, to collect information about your visits to this and other websites on the Services. This information generally enables them to track and gauge the effectiveness of our Services and of various marketing campaigns and to serve ads about goods and services that may be of interest to you when you visit other websites across the Internet.
Use of Public Information. CFS also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, company name, title, specific devices that are financed or leased (Uniform Commercial Code), interests, and firmographic or demographic/profile data. The information CFS collects from its public or commercial sources may be used along with the information CFS collects when you access or use the Services. For example, CFS may compare the geographic information acquired from publicly available sources with the IP address collected by the technologies discussed above to derive your general geographic area.
Personal Information. We may store, analyze, combine, and otherwise use the information we collect, either directly or indirectly, to:
Affiliates
We are part of the Canon Group and may disclose your information to our affiliates which may be located outside of the country you reside and are located in, including, but not limited to, our parent company Canon Inc., located in Japan. When you provide information via the Services, we will also disclose your information to our affiliates to enable them to inform you of products, or other offers that may be of interest to you.
Service Providers
CFS retains service providers and suppliers to manage or support its business operations, provide professional services, deliver products, services and customer solutions and to assist with marketing and communication initiatives. These providers include, for example, hosting and IT service providers, website management and support service providers, email service providers, automated data processors, shipping agents, and providers of communications, order fulfillment, delivery, customer support, credit bureaus, live-help, talent acquisition, employment management, payroll, health and welfare benefit, and security services. We may disclose your information to these companies, which may be located outside of the country you reside and are located in, to enable them to provide you with services on our behalf, and for the purpose of conducting general business analysis. For example, we may disclose website usage and marketing information to our marketing partners.
In addition, if you inquire about products, services, software or other goods that CFS does not sell directly, we may forward your information to your Canon dealer, distributor, partner or other reseller, with your consent, and they may reach out to you about your needs. In any event, we expect our service providers to use your information only to perform the service for which they are engaged, while also complying with all applicable laws, and pursuant to our instructions. You expressly consent to your information being used as set forth in this Section.Government Entities
CFS may disclose your personal information to government entities in order to comply with mandatory reporting.
Legal Proceedings
We may also disclose your personal information: In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law; (In such cases, we may raise or waive any legal objection or right available to us.) When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of Canon, CFS, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; to address security or technical issues; or to enforce our website CFS Terms of Use or other agreements or policies; and In connection with a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankrupt
Government Entities
CFS may disclose your personal information to government entities in order to comply with mandatory reporting.
CFS does not target its Services to children under 18 and we do not knowingly collect, use or disclose personal information from children under 18.
Please note that submission of the form accessible via the link below only exercises your rights with respect to personal information you have shared with Canon Financial Services.
You have the right to request us to:
Withdraw your consent where you have provided it;If you wish to make any of the above requests (for example, if you wish to submit a request to no longer receive communications, including marketing communications, from CFS), please:
Click unsubscribe in the email that you receive from us; or E-mail us at privacy@cfs.canon.com .
Please note that where you unsubscribe from our marketing communications, we will keep a record of your communication information (including email address) to ensure we do not market to you in future. We may also send you other types of transactional and relationship email communications, such as service announcements and administrative notices without offering you the opportunity to opt out of receiving them.
We are under no obligation to store your personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information.
It may not always be possible to completely remove or delete all of your personal information from our databases without some residual data remaining because of backups and other reasons. Additionally, please be aware that we may need to retain some of your personal information in order to maintain our records, comply with our legal obligations, resolve disputes, or enforce our agreements. We may also keep a record of correspondence with you (for example if you have made a complaint about a product or our Services) to protect us from a legal claim.
Collection, Disclosure, and Sale or Sharing of Personal Information
We collect, and in the last twelve (12) months, we have collected, disclosed for a business purpose and sold/shared the following categories of personal information:
| Category of Personal Information | Specific Personal Information Collected | Disclosed for Business Purpose | Entities that We Disclose Personal Information for a Business Purpose | Sold or Shared |
| Personal Identifiers, such as name, email address, online identifiers and other information. |
|
Yes |
| No |
| Payment Information, such as financial information, or payment method information |
|
Yes |
| No |
| Commercial Information, such as information about the equipment you are leasing, and other information about your transaction or lease. |
|
Yes |
|
No |
| Internet/Network Information, such as IP address, Device Information, and Log and Analytics Data. |
|
Yes |
|
No | Geolocation Data, such as Location Information from your device or estimated based on your IP address. |
|
Yes |
|
No |
| Other Personal Information, such as information you post on our platform or on social media pages, and information you submit to us. |
| |||
| Inferences, such as predictions about your interests and preferences drawn to create a profile. | None | Not applicable | Not applicable | Not applicable |
| Sensitive Personal Information, such as log-in information, biometric information |
Yes |
No |
| |
| Professional or Employment Related Information, including resume, references and cover letter |
|
Yes |
|
No | Health Information |
|
Yes |
|
No |
CFS may disclose your personal information to service providers that support our businesses and perform services on our behalf, such as companies that process payments for us or that deliver email marketing messages that you have requested from us. However, CFS does not sell or share your personal information to third parties.
Sensitive Personal Information
We collect sensitive information including government-issued IDs, like your driver’s license or passport number, or social security number, age, ethnicity, race and biometric information. We may also collect health information (for example, medical conditions and disability status) and certain employment information which may also be considered sensitive information. We collect categories of sensitive personal information when you provide it to us, and will only use it for the purposes disclosed at the time of collection.
Children’s Privacy
CFS does not target its Services to children under 18 and we do not knowingly collect, use or disclose personal information from children under 18.
Retention of Your Personal Information
For each of these categories of personal information, we retain your information for as long as it is reasonably necessary for the purposes for which the information was collected, and in accordance with applicable retention policies. The criteria used to determine our retention policies include the length of our relationship with you, your requests, ongoing contract and service obligations, and our legal obligations, business need and our legal obligations. Generally, we will retain your employment-related personal information until the end of your employment with us, plus a reasonable period of time after that where necessary to respond to any employment inquiries, deal with legal, tax, accounting or administrative matters, or to provide you with ongoing pensions or other benefits. We also retain information as otherwise required by applicable law.
Sources of Your Personal Information
As described above in the “The Information We Collect and How We Collect It” section, we collect information directly from you when you provide it to us, automatically using cookies and other tracking technologies, from the categories of third parties listed in that section, and from publicly or commercially available sources that we deem credible.
For further information, you can also see the “The Information We Collect and How We Collect It” section above.
Purposes for Your Personal Information
We collect or disclose personal information about you for the business purposes further described in the “How We Use The Information We Collect” section above.
Do Not Track
Some browsers offer you the ability to opt out of cookie-based and other online tracking, which may be considered a “sale” or “sharing” of your personal information. As we do not sell or share any personal information as defined by the CPRA, if you activate a browser-based opt-out signal sent through the Global Privacy Control, we cannot effectuate your request.
The Services are not currently configured to recognize “do not track” or other browser-based signals. However, other settings within your browser may permit you to block Cookies or other technology that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser’s settings or consult your browser’s help information for more details. To learn more about browser tracking signals and Do Not Track please visit www.allaboutdnt.org.
Your California Privacy Rights
If you are a California resident, you have the right, under the California Privacy Rights Act (“CPRA”), subject to certain exemptions, to:
Right to Request Deletion of Personal Information
You have a right to request us to delete your personal information. Upon verifying the validity of a deletion request, we will honor your request, and, if applicable, instruct any service providers and/or third parties to which we have disclosed your personal information to delete your personal information; however, please be aware that we may need to retain some of your information in order to maintain our records, comply with our legal obligations, resolve disputes, or enforce our agreements. It may not always be possible to completely remove or delete all of your information from our databases without some residual data remaining because of backups and other reasons. We may also keep a record of correspondence with you (for example if you have made a complaint about a product or our Services) to protect us from a legal claim.
Exercising Your Rights
To submit your CPRA request with respect to personal information collected by CFS in connection with use of the Services, please:
email privacy@cfs.canon.com ; or
call 1-800-220-0330.
In your request, please identify yourself as a business user of Canon Financial Services.
When you submit a request to us, we will verify your identity before processing the request. In order to protect your personal information, you may be asked to provide two (2) or three (3) pieces of information to match our records so that we can reasonably verify your identity.
Authorized Agents
If you are a California resident and would like to designate an authorized agent to submit certain requests on your behalf, please send an email to the following email address: privacy@cfs.canon.com . In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request.
If you are an agent of a California resident and would like to submit a request on behalf of a California resident, please submit the request to the following email address: privacy@cfs.canon.com . After you submit the request, and if the request is not subject to an exemption or exception, we will require additional information to verify the identity of the California resident, as well as your authority to act on behalf of the California resident.
California Shine the Light Law
California Civil Code Section 1798.83 gives California residents the right to request, from a business with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business discloses to third parties for direct marketing purposes by such third party, and the identities of the third parties with whom the business has disclosed such information during the immediately preceding year. Canon Financial Services does not disclose your personal information to third parties for direct marketing purposes by such third party.
Canon Financial Services may disclose your personal information to service providers that support our businesses and perform services on our behalf, such as companies that deliver email marketing messages that you have requested from us. Canon Financial Services does not sell your personal information to third parties, and does not share your personal information with third parties.
Our U.S. visitors may have shared information with other Canon groups. If you are a California resident and wish to exercise your CPRA rights with respect to personal information you have shared with CUSA, click here.
Links. There are a number of places on our Services where you may click on a link to access other websites that do not operate under this Privacy Statement. For example, if you click on an advertisement, a third-party logo on the Services, or a link to the website of a company that may partner with CFS, you may be taken to a website that we do not control. These third-party platforms or websites may independently solicit and collect information, including personal information, from you. We are not responsible for the privacy practices of these platforms and websites and cannot guarantee the security of any user data collected there. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the web page you are visiting.
Do Not Track. The CFS website is not currently configured to recognize “do not track” signals sent as a header by Internet browsers. However, other settings within your browser may permit you to block Cookies or other technology that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser’s settings or consult your browser’s help information for more details. To learn more about browser tracking signals and Do Not Track please visit www.allaboutdnt.org.
When you submit information to CFS through the Services, you should be aware that your information is transmitted across multiple computer systems on the Internet. Although we use reasonable and appropriate physical, technical and organizational security measures to protect your information from accidental loss and from unauthorized access, use, alteration and disclosure, no method of transmitting or storing electronic data on the Internet is ever completely secure, and we do not guarantee the security of such information at any time.
While CFS is a U.S. company, we may collect and you may provide us with information wherever you are located. The servers that process the data you provide us, and the call center you are connected to via the Services, are located in the United States, Japan and other jurisdictions. By using the Services, or providing us with any information, you understand that the collection, processing, maintenance, transfer and storage of such information will occur in the United States, Japan and other countries where the privacy laws may be different from those in the country where you reside or are located, and waive any claims relating to the collection, processing, maintenance, transfer or storage of data outside of such country.
We reserve the right to modify this Privacy Statement at any time at our sole discretion. If we modify the Privacy Statement, we will post the revised statement here, with an updated revision date. Changes will be effective immediately (except for material changes) upon the posting of the revised Privacy Statement on the Services. In the event we make material changes to this Privacy Statement, we will notify you through the Services prior to the changes taking effect. Please note that if you do not agree to the modified Privacy Statement, you may not use the Services. Your continued use of the Services following the posting of the changes or any applicable notice period will mean that you accept those changes.
Should you have questions or concerns about this Privacy Statement, please send us an e-mail at privacy@cfs.canon.com or mail your inquiry to Canon Financial Services, Inc. – Customer Privacy, 158 Gaither Drive, Suite 200, Mount Laurel, New Jersey 08054. In your request, please identify yourself as a business user of Canon Financial Services. We hope that CFS will be able to resolve any concerns you may have.
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